General Returns Policy

  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Babui.com.bd.
  2. For Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, customers are requested to evaluate the condition of the product at the time of Delivery. After delivery of the product for delivery personnel, Babui will assume that products were delivered in good condition, therefore no return request will be processed by Babui.con.bd. But, standard vendor warranty policy will be application.
  3. Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
  4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Babui shall not be liable in any manner for any misuse or usage of such information.
  5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
  6. Products marked as “non-returnable” on the product detail page cannot be returned.
  7. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
  8. Products may be eligible for replacement only if the same seller has the exact same item in stock.
  9. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
  10. Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Categories with associated return window and exceptions, if any:

Mobiles (new)

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.

Note Manufacturers return, refund and warranty policy applicable (if provided by the seller)

Mobile Accessories (new)

10 Days Replacement/Returnable

This item is eligible for free replacement/refund, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.

10 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished), Data Cables(new & certified refurbished) and Travel Chargers & Adapters new & certified refurbished).

Non-Returnable: Screen guards, screen protectors and tempered glasses

Note Manufacturers return, refund and warranty policy applicable (if provided by the seller)

Tablets (new and Renewed), Work Space and Gadget Accessories

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.


Note
Manufacturers return, refund and warranty policy applicable (if provided by the seller)

Laptops (new and Renewed), Printers

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Office & Stationery Supplies (new and Renewed)

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Networking Devices (new)

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement

Software

 

10 Days Returnable

For software-related technical or installation issues, please contact the brand directly. In case of damages, you may return the product for a full refund.

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters

 

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Headphones

 

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave.

7 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.

Toys (new)

7 Day Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products

7 Day Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor

7 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Grocery Products

Non Returnable

This item is non-returnable and non returnable due to consumable nature of the product. Please DO NOT receive the product if the product is damaged, not as per the specification specified on Babui.com.bd or date expired.

Personal Care Appliances: Oral Care Products and Appliances

 

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, you are requested NOT TO Receive the product from the delivery personnel. We will provide replacement products.

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment

 

7 Days Replaceable 

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 7 days of delivery for replacement. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Health and Personal Care: Heart Rate Monitors, Health Monitors, Scales, Miscellaneous Health and Wellness Appliances; Sports Nutrition; Contact Lens & Eye Care Products

7 Days Replaceable 

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 7 days of delivery for replacement. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Health and Personal Care: Grooming (Fragrance, Hair care and styling, Makeup, Skin care, Oral Care, Nail Care, Baby Care) Medical Supplies and Equipment, Family Planning, Household Consumables, and Baby Nutritional Products

Non Returnable/Replaceable

This item is non-returnable/replaceable due to hygiene and consumable nature of the product.

Customers are requested NOT TO RECEIVE products from the delivery personnel if the products is not as per the specifications, out of date and/or broken or damaged during delivery. In case of unsuccessful delivery for not being accepted by the customer with valid reason, a replacement will be sent again after checking the quality of the replaced product.

Shaving and Hair Removal

7 Days Replaceable 

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 7 days of delivery for replacement. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Beauty

Non Returnable/Replaceable

This item is non-returnable/replaceable due to hygiene and consumable nature of the product.

Customers are requested NOT TO RECEIVE products from the delivery personnel if the products is not as per the specifications, out of date and/or broken or damaged during delivery. In case of unsuccessful delivery for not being accepted by the customer with valid reason, a replacement will be sent again after checking the quality of the replaced product.

Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies

15 Days Replaceable

This item is eligible for free replacement, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 15 days of delivery for replacement. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Clothing: Others (Trousers, Jeans, Shirts, Socks, ethnic wear, clothing accessories etc)

 

15 Day Free Returns & Exchange

This item is eligible for return within 15 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions and Customers are requested NOT TO RECEIVE products from the delivery personnel if the products is not as per the specifications. In case of unsuccessful delivery for not being accepted by the customer with valid reason, a replacement will be sent again after checking the quality of the replaced product.

 

However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Shoes and Accessories

15 Day Free Exchange

This item is eligible for exchange within 15 days of delivery. You can exchange this item for a different size/color

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

Fashion /Imitation Jewelry (Earrings, Wristwear, rings, Jewelry Accessories)

10 Days Replacement/Refund

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Smartwatches/ Activity Tracker (new and certified refurbished)

10 Days Replacement/Refund

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)

10 Days Replacement/Refund

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Luggage and Handbags

10 Days Replacement

This item is eligible for replacement within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. If products cannot be replaced Babui or its seller, you can also return the product for a full refund.

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

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